I have lost my tickets. Can I get a duplicate or obtain a refund? No duplicates are issued as the result of the loss of your tickets, as specified in our general terms & conditions. Related articles My seats are not next to each other. What can I do? How do I ask for assistance to my seat on the day of the event? I have changed my mind. Can I cancel my ticket and obtain a refund? I can't find my seats in "My personal space". What can I do? I bought my tickets on the stadefrance.com website. Can I resell them on the STADEFRANCE Tickets app?