Is it possible to obtain a refund for VIP/Hospitality tickets? Under our terms & conditions, Hospitality/VIP tickets are non-refundable. Related articles I have bought seats in a VIP lounge; when will I receive my tickets? What is the procedure to follow to claim on my cancellation insurance and be reimbursed? What does the cancellation insurance offered with my ticket cover? Where are the ACCESS boxes located? What does this service include?