I have lost my tickets. Can I get a duplicate or obtain a refund? No duplicates are issued as the result of the loss of your tickets, as specified in our general terms & conditions. Related articles My seats are not next to each other. What can I do? I can't find my confirmation email. How do you present your ticket on the day of the event? I can't see my tickets. What Metro, RER train, tram, or bus lines serve Stade de France?